Plans, Trial & Billing
OmniBurrow starts with a 14-day free trial that needs no card, then costs $9.99 a month plus any applicable sales tax. One plan, everything included. If your access ends your records are not touched — you can still get every one of them out, and anything you queued up offline is held rather than thrown away.
The trial
The trial starts automatically when you create your account. Nothing to activate, no card, no "cancel before you get charged" trap — unless you subscribe, there is no card on file, so nothing happens when it ends except that access stops.
The web app shows a countdown as the end approaches: "5 days left in your free trial", then tomorrow, then today.
What it costs
$9.99 per month, plus any applicable sales tax. There is no annual plan, no per-rabbit pricing, and no feature tiers — a trial account and a paid account can do exactly the same things.
Sales tax depends on where you live, and for most customers it is zero. Where it applies, it is shown at checkout before you pay.
Subscribe
Checkout is on the web app only, and deliberately so: App Store and Google Play rules do not permit an app to steer you to an outside payment flow, so the mobile app shows no price and no purchase path. It is not an oversight, and there is nothing to find in the app.
Sign in at the web app, go to Account, and subscribe there. Your subscription then covers every device you use, including the phone.
Subscribing during the trial does not cut it short. Your card is saved, the rest of the trial stays free, and the first charge is made on the day the trial would have ended. The account page then shows "Subscribed — Free until date", and the countdown disappears. (In the last two days of a trial the first charge is made straight away.)
You can pay by card, Apple Pay, Google Pay, or Link. Payment is handled by Stripe; OmniBurrow never sees your card details.
Manage or cancel
Everything after that lives on the same page. Account on the web app has three buttons once you are subscribed:
- Update payment method — change the card; you come straight back to Account afterwards.
- Invoices & billing — your invoice history and billing details, on a Stripe page.
- Cancel subscription — confirm and pick a reason; you come straight back to Account.
Cancelling does not cut you off immediately. The account shows Canceled — Subscription ends date and you keep full access through the period you have already paid for (or the rest of your trial, with no charge). Resubscribe on the same card undoes it in one click, with no new checkout.
If your access ends
This behaves differently on each app, and the difference is worth knowing before it happens.
On the web app, the dashboard is closed. Any dashboard page you open redirects to Account, so you land where you can resubscribe, export your data, or delete it.
On the mobile app, the app keeps working. Your phone holds a complete local copy of your herd, so you can open it, read it, and keep recording — nothing in the app blocks editing on subscription state. What stops is the exchange with the server: nothing uploads and nothing downloads. A banner tells you why, and it deliberately shows no price and is not tappable.
Edits you made offline or after a lapse sit in the phone's queue and are retried with backoff. They are never discarded — no attempt limit throws them away. When the subscription is active again they upload as normal, in order.
Your data on the server is untouched too. A lapse stops the exchange; it does not delete anything.
Getting your data out either way
This is the part to be clear about: export and deletion keep working when access has ended.
The backend deliberately keeps a short list of things a lapsed account can still do. See its subscription, see who it is, request a data export, check that export's progress, read its email preferences, open checkout or the billing portal, delete all its data, close the account, and undo a scheduled closure.
So the two doors are always open. You can pay to come back, or you can take everything and leave. Neither requires the other.
What a lapsed account cannot do is browse or sync its herd — general reads are blocked along with writes, and that includes restoring a backup. Resubscribe first if you need to restore.
See Backup, Export & Deletion and Data Ownership.
Web app: during the trial the card shows when it ends and offers to subscribe. Once you have subscribed, that button becomes Manage and opens the billing portal.